Service

What’s in a name? A lot, especially when you are making a decision that involves your child and your family’s future health. That’s why Xytex Cord Blood Bank takes pride in its personalized customer service, where our client relations specialists are more than just a name—they are your partners in your journey.

Knowledge. With more than 30 years’ experience in helping families, you can depend on the Xytex Cord Blood Bank client relations staff to be your support from the first moment you contact us until the day your baby is born—and into the future.

Availability. Our client relations staff is available by phone, email or live chat (via our website) from 9 a.m. to 5 p.m. Monday through Friday. Should you or your delivery team have an urgent request, or need assistance during a delivery, our emergency line is staffed 24 hours a day, seven days a week.

Quality Standards. As part of Xytex International, an established cryobank, Xytex Cord Blood Bank follows rigorous protocols and policies to ensure you of the highest level of quality. Xytex Cord Blood Bank is FDA registered and ISO 9001:2008 certified. Xytex Cord Blood Bank's standard operating procedures are designed to meet the applicable standards of the American Association of Blood Banks (AABB) Standards for Cellular Therapy Product Services. We are licensed by the states of California, New Jersey & New York.